Each year, the hospitality industry in Europe encounters challenges regarding procuring and utilising a skilled workforce, particularly during peak seasons. Demand seasonality and the necessity for a workforce that will be able to accommodate dynamic and rigid positions in high-end hotels, resorts, and restaurants make recruitment a tough process. Dynamic Staffing Services (DSS) has always played a critical role in fostering the solution for this issue, offering thousands of extremely proficient professionals for seasonal and regular hospitality projects throughout Europe.
The Challenge: Sourcing Skilled Hospitality Workers
The seasonality of the hospitality sector requires employers to be in a position to scale up their workforce with immediacy ahead of the periods of high demand, such as the summer tourist season and festive holidays. Simultaneously, many hospitality employers look for those workers who will be able to keep up the level of service excellence throughout the whole year. However, it is not very easy to source experienced chefs, waiters, front desk staff, and housekeeping staff, among others. These professionals are not only supposed to conform to the industry-specific standards, but must adjust to the rapidly changing service-oriented setting of the hospitality world.
When Dynamic Staffing Services were approached and given the responsibility of sourcing a large number of skilled workers for a number of hospitality projects in Europe, we were confronted with a special problem. The staff required for the projects must have a healthy mix of technical ability, customer service orientation, and the ability to operate in the varying and at times demanding terrain. The complication worsened because of the seasonal nature of demand, different legal and work permit requirements in various European countries, and the need to get into positions in order not to disrupt services quickly.
The Rigorous Process: Recruitment and Screening
At Dynamic Staffing Services, we skyrocketed the task and went to our global network of talent pools and tapped into a variety of backgrounds and nationalities. It started with the identification of the key positions of each hospitality job, whether short-term seasonal positions or long-term ones. The emphasis was on selecting professionals with a combination of experience, certifications, and capabilities to work in multicultural environments.
Ms. Sangeeta, Senior Project Manager at Dynamic Staffing Services, said: “We made great efforts to find candidates that not only fit into the right skill set, but also did exactly what the specific needs of each client required them to do. As a lot of projects are seasonal, we had to speed up the recruitment process to fulfill the demand without sacrificing the quality. In order to alleviate these difficulties, we carried out a stringent screening and testing process. Some of these were technical assessments of chefs, bartenders, and other special roles, as well as personality and behavioral testing to assess customer service aptitude. The goal was to ensure that all the candidates were not only skilled but also had the right attitude to deliver the best guest experience.”
Overcoming the Difficulty: Scaling Up Quickly and Efficiently
The schedule for these hospitality projects was one of the biggest challenges that Dynamic Staffing Services faced. Due to the short period that they had to recruit and mobilize workers, we faced the task of exhausting our resources to increase our operations. The solution was an excellent recruitment channel or an efficient logistics operation.
Dynamic Staffing Services utilized the network of partners located in different parts of Europe to speed up the process of obtaining work permits and visas for international workers. Our in-house team collaborated with the local authorities to make it possible for every worker to be on the job for the busy season. Aside from this, our team provided on-ground support for the smooth acquisition and assimilation of workers into their respective positions.
Wrapping Up
Dynamic Staffing Services contributed significantly to the success of Europe’s seasonal and regular hospitality projects by providing thousands of highly skilled staff. From recruitment to deployment, Dynamic Staffing Services’ attention to detail, high-speed operation, and focus on quality service helped decongest the staffing challenges gripping the hospitality industry.
With 16 offices in 24 countries across Europe and Asia, Dynamic Staffing Services provides 15000 candidates to 500+ companies each year.
For any recruitment needs, you can reach out to Dynamic Staffing Services at clientservices@dss-hr.com to ensure you have the right talent to make your projects a success.
